Here are the top issues that I think need to be
addressed:
1. Management of loan flow - communication
between processor and LOs;
2. Accounting, payroll and commission management
- currently, the operations manager does a manual calculation
to submit to the payroll company; Profit and Loss always seem
to contain minor errors which consume major
time;
3. Annual records management - auditing and year
end financial reconciliation requires weeks of manual work - even
with Quickbooks it seems somewhat cumbersome - at least from
my perspective;
4. Policy management - establishment of firm
policies and ensuring everyone is trained and knows where to locate
policy information in a pinch;
5. Role and responsibility management - clear
delineation of responsibilities/communication to all staff - who
does what and a designated electronic location to manage each
role. Employees could search by topic area and locate the
individual responsible for certain;
6. Frequently used material management: for
example, compliance encompasses several topic areas - some
more frequently required than others. Let's take advertising
- all approved advertising could be located in one particular
electronic location so that loan officers could modify pre-approved
ads with their names, etc - to avoid repetitive approval
requests. (document management)
If you hit the time saving issue, the money
saving features as it relates to file communication, payroll and
accounting at a minimum - I think there would be great
interest.
Also - I think it might be best to ask about some
of the roles, who is responsible and how much time they currently
spend on such tasks. A fun questionnaire may even be a good
way to evaluate the areas of interest....we could work on one
together as a sales pre-qualification tool.
I know we will succeed!
