1. Welcome
1.1 Proprietary Business Processes
1.2 Main Objective
1.3 Principles of Business Practices
1.3.1 What is a Control System
1.3.1.1 A Control System Accomplishes:
1.3.1.1.1 Captures all information one time at the source
1.3.1.1.2 Leaves a clear and concise trail of information exchange:
1.3.1.1.3 Validates all source documents for a loan.
1.3.1.1.4 Generates Control amounts for accounting
1.3.1.1.5 Generates automatic communications
1.3.1.1.6 Reports on Actual Activities
1.3.1.1.7 Ties all business activities into the Company Charter
1.3.2 Business Cycles
1.4 Features and Benefits
1.4.1 Originators
1.4.2 Processors
1.4.3 Branch Managers
1.4.4 Management
1.5 A Prescription For Success
1.5.1 Designed by Experienced Professionals
1.5.2 Includes a Complete Muti-user System
1.5.3 Individually Customized
1.6 Compliance With Federal and State Laws
1.6.1 USA Patriot Act (USAPA) 2001
1.6.2 Legal Compliance Checklist
1.6.3 SAFE Mortgage Licensing Act 2008
1.6.4 RESPA
1.6.5 Truth-in-Lending Act (TILA)
1.6.6 FACTA - Ref Flags
1.6.7 Gramm Leach Bliley Act
1.6.8 Consumer Finance Protection
1.6.9 Responsible Information Management
1.6.10 Responsible Individuals
1.6.10.1 Business Policy Managment
1.6.10.2 Customer Policy Management
1.6.10.3 Originator Policy Management
1.6.10.4 Processor Policy Management
1.6.10.5 Vendor Policy Management
1.6.10.6 Public Policy Management
1.6.10.7 Government Policy Management
1.6.11 Developing a Compliant System
1.6.11.1 Information Security and Privacy Policy
1.6.11.2 Acceptable Use and Access Control
1.6.11.3 Hiring and Termination
1.6.11.4 Date Storage and Date Classification
1.6.11.5 Documentation Labeling and storage
1.6.11.6 Wireless Networking Policy
1.6.11.7 Firewall Policy
1.6.11.8 Laptop Policy
1.6.11.9 Discard and Disposal Policy
1.6.11.10 Firewall and encryption Policy
1.6.11.11 Intrusion Detection Policy
1.6.11.12 Work Station Policy
1.6.11.13 Perimeter Security Policy
1.7 Welcome Letter
1.7.1 Introduction Email
1.7.2 Letter To Originator Owners
1.7.3 Announcing the Charter Oak Mortgage Originator Business Class
1.7.4 One Package and One Promise
1.7.5 Why Charter Oak Systems Software Is Different
1.7.6 Compliant Business System
1.7.6.1 Safe Handling of all Documents
1.7.6.2 Well Documented Communications Between all parties
1.7.6.3 Safe Handling of all electronic documents , emails faxing and texts received and sent
1.7.6.4 Well Documented Policies and Procedures
1.7.6.5 GAAP compliant Financial Controls
1.7.6.6 Training and oversite of operations
1.7.7 Business Operating System
1.7.7.1 Security And Access Control
1.7.7.2 Employee Management
1.7.7.3 Operations Loan Process Management
1.7.7.4 Financial Management
1.7.7.5 Sales management
1.7.7.6 Business Tools
1.7.7.6.1 Messaging
1.7.7.6.2 Email
1.7.7.6.3 Letters
1.7.7.6.4 Internet Web Site Use
1.7.7.6.5 Document Scanning
1.7.7.6.6 Image Editing
1.7.7.6.7 Document Storage
1.7.7.6.8 Report Generation
1.7.8 Company Standard Communication
1.7.9 Controlled Internet Access
1.7.10 Automated E-mail
1.7.11 Monitor Business Activities
1.7.12 Rapid Application Development and Distribution
1.7.13 Secure system and data encryption.
1.7.14 Document management and storage system
1.7.15 See the program in action.
1.7.16 Need a Special Process or System
1.7.17 The Platform Of Your Choice
1.7.18 Financial Systems Plan
1.7.18.1 Revenue Analysis
1.7.18.1.1 Origination Fees Earned
Points Charged
Lender
Yield Spread Premiums
Discount Fees
1.7.18.1.2 Other Fees
Application Fees
Processing Fees
Other Fees
1.7.18.2 Compensation Programs
1.7.18.2.1 Origination Commissions
1.7.18.2.2 Processor Compensation
1.7.18.2.3 Management Compensation
1.7.18.3 Direct Loan Costs
1.7.18.3.1 Appraisal Fees
1.7.18.3.2 Credit Fees
1.7.18.3.3 Other Fees
1.7.18.4 Selling Expenses
1.7.18.4.1 Advertising
Internet
Print Media
Sound and Radio
Video
1.7.18.4.2 Direct Selling Expenses
Closing Gifts
Realtor Expenses
Company Promotions
1.7.18.5 Payroll Tax And Insurance
1.7.18.6 Facilities
1.7.18.6.1 Rent/Principal and Interest
1.7.18.6.2 Repairs and Maintenance
1.7.18.6.3 Utilities
1.7.18.6.4 Communication
1.7.18.6.5 Insurance and Common
1.7.18.7 General And Admisistrative Review
1.7.18.7.1 Bank
1.7.18.7.2 Automobile
1.7.18.7.3 Dues And Suscriptions
1.7.18.7.4 Office Supplies
1.7.18.7.5 Technolgy and Computer Expenses
Outside Consultants
Equipment Maintenance
Equipment Cost
1.7.18.7.6 Licenses And Fees
1.7.18.7.7 Postage And Delivery
1.7.18.7.8 Accounting Services
1.7.18.7.9 Legal Services
1.7.18.7.10 Miscellaneous
1.7.18.8 Interest and Financing
1.7.19 Operating Systems Plan
1.7.19.1 Revenue Cycle
1.7.19.2 Payroll Cycle
1.7.19.3 Expense Cycle
1.8 Benefits To Subscribers
1.8.1 Best Practices In Business Operations
1.8.2 Expert Mortgage Company Technologist
1.8.3 Windows And Hardware Sales Service And Support
1.8.4 An Integrated Approach Makes The Most Sense.
1.8.5 Subscription Model
1.8.6 All Programs And data stored on your computers
1.8.7 100 Ways To Use Database Information In Your Business
1.8.7.1 Number 1.
1.8.7.2 Number 2
1.8.7.3 Number 3
1.9 20 Step Process
1.9.1 New Contact
1.9.2 First Response
1.9.3 Credit
1.9.4 Application
1.9.5 Welcome
1.9.6 Pre-Qualification
1.9.7 Pre-Approval
1.9.8 Options
1.9.9 Good Faith Estimate
1.9.10 Custom Letters
1.9.11 Documents Needed
1.9.12 Rates
1.9.13 Loan Approval
1.9.14 Appraisal
1.9.15 Documents
1.9.16 Closing
1.9.17 Compliance
1.9.18 Post Closing
1.9.19 Loan Auditing
1.9.20 Building a Customer Relationship
1.10 Business Processes
1.10.1 Administrative Operations
1.10.1.1 Business Management Operations
1.10.1.1.1 User Setup
Operations Levels
1.10.1.1.2 Company Setup
1.10.1.1.3 Management Cycle
1.10.1.1.4 Communication
Key Notification Matrix
1.10.1.2 Accounting and Control
1.10.1.2.1 Budgeting
Profit Planning
Loan Projections
Commissions and Direct Cost Plans
Overhead Projections
Marketing And Sales Costs
Cash Flow Planning
Capital Expenditure Planning
1.10.1.2.2 Revenue And Cash Receipts
Application Fees
Lender Origination Fees
Loan Sale And Service Release Premiums
1.10.1.2.3 Expenses And payments
Commissions And Payroll
Vendor Bills And Payments
1.10.1.2.4 Reporting And Compliance
Weekly Management Reports
Loan Funding Reports
Originator Pipeline Reports
Monthly Profit Reporting
Quarterly Payroll Reporting
Annual Accounting
Financial Audit
Tax Return Preparation
Lender Annual Reports
1.10.1.3 Sales Management
1.10.1.3.1 Prospect Management
1.10.1.3.2 Application Management
1.10.1.3.3 Closing Management
1.10.1.4 The System
1.10.2 Loan Administration
1.10.2.1 Processing
1.10.2.1.1 Application
1.10.2.1.2 Submissions To Lenders
1.10.2.1.3 Closing
1.10.2.2 Funding
1.10.2.2.1 Cash Reconciliation
1.10.2.2.2 Income Reconciliation
1.10.2.2.3 Expense Reconciliation
1.10.2.3 Auditing and Control
1.10.2.3.1 Document Review
1.10.3 Sales and Originations
1.10.3.1 Training
1.10.3.1.1 Content
1.10.3.1.2 Pre Licensing
1.10.3.1.3 Continuing Education
1.10.3.2 Prospecting
1.10.3.2.1 Database Management
1.10.3.2.2 The System
1.10.3.3 Customers
1.10.3.3.1 Understanding Needs
1.10.3.3.2 The System
1.10.3.4 Profits
1.10.3.4.1 Finding The Loan
1.10.3.4.2 Pricing The Loan
1.10.3.4.3 Closing The Loan
1.10.3.5 The System
1.10.4 System Operations
1.10.4.1 Program Settings
1.10.4.2 Program Schedules
1.10.5 Business Tools
1.10.5.1 Word Processing Editor
1.10.5.2 Flow Charting Editor
1.10.5.3 Email Editor
1.10.5.4 Help Editor
1.10.5.5 Template Editor
1.10.5.6 Image Editor
1.10.5.7 PDF Editor
1.10.5.8 Report Editor
1.10.5.9 Database Editor
1.10.5.10 Spell Checker Built-in F7
1.10.5.11 Calculator Built-in F5
1.10.5.12 Calendar Built-in F6
1.10.5.13 File Manager Rebuild Utility
1.10.6 Features
1.10.6.1 Searching and Tagging
1.10.6.2 Send To
1.10.6.3 Merging
1.10.6.4 Internet Posting
1.10.7 Worker Stations
1.10.7.1 System Server
1.10.7.2 User Workstation
1.10.7.3 Letter Processor
1.10.7.4 Fax Server
1.10.7.5 Fax Collector
1.10.7.6 Email Sender
1.10.7.7 Web Server
1.10.7.8 Terminal Server
1.10.7.9 File Server
1.11 Software
1.11.1 Start - COStart.exe
1.11.2 System - COSystem.exe
1.11.2.1 CORealtorStatus
1.11.2.2 COBackup
1.11.2.3 COWeeklyStatus
1.11.2.4 COViewLog
1.11.3 LoanMgr - LoanMgr.exe
1.11.3.1 Main Screen
1.11.3.2 View Loan In Various Orders
1.11.3.3 Execute Loan Procedures
1.11.3.4 View Your Incoming Messages
1.11.3.5 View Recent Loan Activity
1.11.3.6 View Incoming Emails
1.11.3.7 View Incoming Faxes
1.11.3.8 View Contacts
1.11.3.9 View Message Details
1.11.3.10 View Loan Messages
1.11.4 Email Client
1.11.4.1 E-mail
1.11.4.2 EmailNotify
1.11.5 Email Receiving
1.11.6 Faxing
1.11.6.1 Fax Receiver -COFaxR.exe
1.11.6.2 Fax Server - -COFaxS.exe
1.11.7 I-Explorer - WebMgr.exe
1.11.8 TaskMgr - Task.exe
1.11.8.1 Design And Integrate Flowcharts and Diagrams
1.11.9 COQuickbook Connect COQB.exe
1.11.10 ScanMgr - ScanMge.exe
1.11.11 Table of Features
1.11.12 Charter Oak Systems Executables, DLLS and Libraries
1.11.13 Features
1.11.13.1 Loan Management
1.11.13.2 Business Management
1.11.13.3 Communication Management
1.11.13.4 Database Management
1.11.13.5 System Management
1.11.14 Global Templates
1.11.14.1 XFiles
1.11.14.2 J-Media
1.11.14.3 File Explorer
1.11.14.4 SetupBuilder
1.11.14.5 File Manager
1.11.14.6 J-Skype
1.11.14.7 Super Invoice and Browse
1.11.14.8 Super Field-Filler
1.11.14.9 Super Invoice
1.11.14.10 Super Tagging
1.11.14.11 Super Query by Example
1.11.14.12 Super Stuff
1.11.14.13 Send To
1.11.14.14 SimTab Tree
1.11.14.15 TickerTape
1.11.14.16 WinEvent
1.11.14.17 Secure Online Server
1.11.14.18 Icetips Utilities
1.11.14.19 Icetips Previewer
1.11.14.20 ProScan
1.11.14.21 ProImage
1.11.14.22 Any Font
1.11.14.23 Message Box
1.11.14.24 Draw
1.11.14.25 EzHelp
1.11.14.26 Formin Report Builder
1.11.14.27 GPF Reporter
1.11.14.28 HotDates
1.11.14.29 HyperActive
1.11.14.30 PowerToolbar
1.11.14.31 XP-Theme
1.11.14.32 XPTaskPanel
1.11.14.33 ImageEx
1.11.14.34 Insight Graphing
1.11.14.35 J-Cal
1.11.14.36 J-Fax
1.11.14.37 J-Flow
1.11.14.38 J-Spell
1.11.14.39 J-Zip
1.11.14.40 Keeping Tabs
1.11.14.41 MailSync
1.11.14.42 MakeOver
1.11.14.43 Multi-Project
1.11.14.44 NetTalk
1.11.14.45 Office Inside
1.11.14.46 PD Lookup
1.11.14.47 Right Reports
1.11.14.48 Run Once
1.11.14.49 SecWin
1.11.14.50 Self-Service
1.11.14.51 Safe Update
1.11.14.52 Clarion ABC Templates
1.11.14.53 G-Calendar
1.11.14.54 G-Calculator
1.11.14.55 Report to PDF, HTML, Text, XML
1.11.14.56 QuickBooks Connect
1.11.14.57 Easy Animation Class
1.11.14.58 JS Mail Merge Templates
1.11.14.59 JS Browse Template
1.11.14.60 ABC Free Templates
1.11.14.61 Report and Presentation Manager
1.11.14.62 Automated Fax Engine
1.11.14.63 In Memory Driver
1.11.14.64 Dynamic Driver
1.11.14.65 IP Driver
1.11.14.66 CTS Query Wizard
1.11.14.67 CTS Report Wizard
1.11.14.68 CTS View Wizard
1.11.14.69 CTS Spreadsheet Wizard
1.11.14.70 Snazzy List Box
1.11.14.71 VU FileTools
1.11.14.72 VU Send Keys
1.11.14.73 X-Search
1.11.14.74 X-Filter
1.11.14.75 X-Inactivity
1.11.14.76 X-Text
1.11.14.77 XTip of The Day
1.11.14.78 XWhats New
1.11.14.79 X Popup
1.11.14.80 X Tool Tip
1.11.14.81 X Timers
1.11.14.82 XPictureBrowse
1.11.14.83 Zip Flash
1.11.14.84 Copy Flash
1.11.15 Content,Resources, Business Models, And Processes
1.11.15.1 Charter Oak Model Processing System
1.11.15.1.1 Published Business Model
1.11.15.1.2 Company Business Model
1.11.15.1.3 User Plan
1.11.15.1.4 Planned Tasks
1.11.15.1.5 Completed Tasks
1.11.15.1.6 Web Published Content
1.11.15.1.7 Loan Process Content
1.11.15.1.8 Contact Process Content
1.11.15.1.9 Business Entity Content
1.11.15.2 Charter Oak Learning
1.11.16 Clarion Rapid Application Builder Class
1.11.16.1 Clarion ABC Templates
1.11.16.2 Clarion 3rd Party Templates
1.11.16.2.1 CapeSoft
1.11.16.3 Dictionary
1.11.16.4 Rapid Application Development And Distribution
1.11.17 Products, Services And Prices
1.11.17.1 Individualized Company Evaluation
1.11.17.2 Custom Installation Of Software
1.11.17.3 Follow Up With System Maintenance
1.11.17.4 Guaranteed Results
1.12 Legal Documents
1.13 Why Subscribe!
1.13.1 Benefits And Opportunities Exceed The Cost Of Service.
1.13.1.1 Professional Mortgage Technology Advice
1.13.2 Support At The Level You Require
1.13.3 System That Is Easy To Learn And Use
1.13.3.1 Integrated Help System
1.13.3.2 Customizable Help On Each Field And Balloon Tips
1.13.3.3 Video Demonstrations On Line
1.13.4 Prompt And Responsive Direct Support
1.13.5 Prospecting Database
1.14 Security And Your Network
1.14.1 Local Workstation Security
1.15 Why This Program Is Successful
1.16 Top Reasons To Participate
1.16.1 More Profits
1.16.1.1 Operational Controls
1.16.1.2 Financial Control
1.16.1.3 Reduced Costs
1.16.2 More Customer Benefits
1.16.2.1 Communication
1.16.2.2 Convenience
1.16.2.3 Commitment
1.16.3 More Employee Benefits
1.16.3.1 Compensation
1.16.3.2 Capabilities
1.16.3.3 Structure
1.16.4 Single Source For Solutions
1.17 The Agreement
1.17.1 Your Initial Inquiry
1.17.2 Software License Agreements
1.17.3 Program Consultant Agreement
1.17.4 Guarantee of Satisfaction
1.18 FAQ - On Using System
1.18.1 Top Issues
1.19 Subtopic
2. Getting Started
2.1 Introduction
2.2 Process Implementation
2.3 Step 1. Assigning Control
2.3.1 Self Installation
2.3.1.1 1. Run Install Program
2.3.1.2 2. Run Co Start ShortCut
2.3.1.3 3. Run LoanMgr.exe
2.3.1.4 4. Run Customer Registration
2.3.2 Assisted Installation
2.3.2.1 a. Program Consultant available during key installation and implementation events
2.3.2.2 b. Program Consultant available during a period of time.
2.3.2.3 c. Program Consultant doing remote installation
2.3.3 Pre-installation Consulting
2.3.4 On Site Consulting
2.4 Step 2. Schedule Installation
2.4.1 Complete Planning Checklist
2.4.1.1 System Requirements
2.4.1.1.1 Program File Location
2.4.1.1.2 Data File Locations
2.4.1.1.3 Local File Locations
2.4.1.1.4 Fax Server Files Location
2.4.2 Assemble Your Business Requirements
2.4.2.1 Component Requirements
2.4.2.1.1 Company Logos
Standard Logo Thumbnail
Standard Header Banner
Standard Footer Banner
2.4.2.1.2 User Images
2.4.2.1.3 User Signature Files
My Signature
2.4.3 Configure Company Data
2.4.3.1 Default Company Information
2.4.3.2 Global setting applied to all users
2.5 Step 3 Install The Software
2.5.1 Configure The Administrative User
2.5.2 Setup WorkStation CoBots
2.5.2.1 Fax Receiver
2.5.2.2 Fax Sender
2.5.2.3 Letter Printer
2.5.3 Setup Scanners Multi Function Printers
2.5.4 Setup Administrative Functions
2.5.4.1 Data File Backup
2.5.4.2 Email weekly Status Report
2.5.4.3 Email Notifications
2.5.4.4 Email Realtor Status Reports
2.5.5 Convert Databases
2.5.6 Test Installation
2.6 Step 4. Train
2.6.1 Send Letter To Employees
2.6.2 Letter To Employees
2.6.3 Have a training seminar or Webinar
2.6.3.1 Power Point Presentation
2.6.4 The User Guide
2.6.5 Employee Questionnaire
2.6.6 Analyze Employee Questionnaires
2.7 Step 5 Start and Configure
2.7.1 Implement
2.7.2 Finalize Implementation
2.7.3 Complete Installation Evaluation
2.8 Step 6 Use the Program
2.8.1 Inspect the use
2.8.2 The Main Processes
2.8.2.1 The Loan Process
2.8.2.2 The Message Process
2.8.2.3 Revenue Process
2.8.2.4 Commission Process
2.8.2.5 Internal Communication Process
2.8.2.6 External Communication Process
2.8.2.7 Expense Process
2.8.2.8 Evaluation and Performance Process
2.8.2.9 Audit Deficiencies on HUD Programs
2.8.2.9.1 Quality Control Plan Compliance
2.8.2.9.2 Accounting Control Measures
Loan Closing and Disbursement Accounting
Loan Commission and Employee payment Accounting
Loan Funding and Sale Accounting
Appraisal orders invoices and customers billing
2.8.2.9.3 Regular monthly account reconciliation
2.8.2.9.4 Quarterly and annual reconciliation
2.9 Step 7 Evaluate
2.10 What you must know
2.10.1 How To Get Help
2.10.2 Prioritize Your Requirements
2.10.2.1 Network System
2.10.2.2 Wireless System
2.10.2.3 Email Management
2.10.2.4 Fax Management
2.10.2.5 Remote Access
2.10.2.6 Internal Communication
2.10.2.7 Phone Integration
2.10.2.8 Database management
2.10.2.9 Customer Relationship Managment
2.10.2.10 QuickBooks Integration
2.10.2.11 Security
2.10.2.12 Business Plan
2.10.2.13 Commission payments
2.10.2.14 Letter Generator
2.10.2.15 Management reporting
2.11 Total Business Solution
2.11.1 Introduction
2.11.2 Engagement Letter
2.11.3 On Site Meeting
2.11.3.1 Agenda
3. Customized Support
3.1 Setup Support
3.2 Integration Support
3.3 Continuous Improvement Support
4. Integration
4.1 Computer And Data
4.1.1 USPS Address Verification Web Tools v2.0
4.1.2 Merging Data onto any Website
4.1.3 Merging Data into any Email
4.1.4 Merging Data into any Letter or Fax
4.1.5 Desktop
4.1.5.1 Windows Filemanager
4.1.5.2 Internet Explorer
4.1.5.3 ClipBoard
4.1.5.4 Drag and Drop
4.2 Processing Software
4.2.1 Calyx Point integrate to import and export data
4.3 Accounting Software
4.3.1 Quickbooks entries recorded directly by the program
4.3.1.1 Features currently supported
4.4 Email
4.5 Internet
4.6 Fax
4.7 Word Processing
4.8 Spreadsheet
4.9 Tagging And Data Query
4.9.1 Tagging
4.9.2 Query by Example
4.10 Merging and Creating Documents
4.11 Document and Image Management
4.11.1 Scanning
4.11.2 Image Editing
4.11.3 PDF File Management
4.11.4 Excel File Integration
4.11.5 Word File Integration
4.11.6 Tiff File Integration
4.12 Report Management
4.12.1 Built-in Report Manager
4.12.2 Customizable Report Writer
5. Cost Savings
5.1 Initial Investment
5.2 Unnecessary Software
5.2.1 Office / Word / Outlook/ Publisher
5.2.2 Document Management
5.2.3 Fax Software
5.2.4 Backup Software
5.2.5 Image Editing
5.2.6 Flow Charting
5.2.7 Testing
5.3 Training New Employees
5.3.1 Company Based System reduces training costs and issues
5.4 Security
5.5 Save Money
5.5.1 Eliminate Excess Fax Lines
5.5.2 Use Calyx Point Basic Program for Processors only
5.5.3 Reduces Paper Costs
5.5.4 Elliminate Stationery Letter Head Paper
5.5.5 PC Costs
5.5.6 Salary and Benefits
6. Administrator Guide
6.1 Getting Started
6.1.1 Introduction
6.1.2 Step 1. Assigning Control
6.1.3 Step 2. Plan and Schedule the Calendar
6.1.3.1 Complete Planning Checklist
6.1.3.1.1 System Requirements
6.1.3.1.2 Component Requirements
6.1.3.2 Assemble your business requirements
6.1.3.3 Configure Company Data
6.1.3.4 Convert Databases
6.1.3.5 Test Installation
6.1.3.6 Analyze Employee Questionnaires
6.1.3.7 Finalize Implementation
6.1.3.8 Implement
6.1.3.9 Inspect the use
6.1.3.10 Complete Installation Evaluation
6.1.4 Step 3 Install The Software.
6.1.4.1 1. Run Install Program
6.1.4.2 2. Run Co Start ShortCut
6.1.4.3 3. Run LoanMgr.exe
6.1.4.4 4. Run Customer Registration
6.1.5 Step 4. Train
6.1.5.1 Send Letter to employees
6.1.5.2 Letter to Employees
6.1.5.3 Have a training seminar or Webinar
6.1.5.3.1 Power Point Presentation
6.1.5.4 The User Guide
6.1.5.5 Employee Questionnaire
6.1.6 Step 5 Start and Configure
6.1.7 Step 6 Evaluate
6.2 File Locations
6.2.1 Program Files
6.3 Networking
6.4 Terminal Services
6.4.1 Citrix Server
6.5 System Requirements
7. User Guide
7.1 Getting Started
7.1.1 Introduction
7.1.2 Company Setup
7.1.3 User Setup
7.1.3.1 My Profile
7.1.4 Inputting data
7.2 Loan Management
7.2.1 Adding A Loan Record
7.2.2 Adding An Application
7.3 Letter Generation
7.3.1 Inquiry Letter
7.3.2 Welcome Letter
7.3.3 Pre-Qualification Letter
7.3.4 Pre-Approval Letter
7.3.5 Realtor Letter
7.3.6 Loan Options
7.3.7 Form Letters
7.3.8 Documents Needed letter
7.3.9 Loan Approval Letter
7.3.10 Attoney Closing Letter
7.4 Report and Letter Creating
7.4.1 Setup
7.4.1.1 Default Logos and Document Images
7.5 Document Management
7.5.1 Retrieval
7.5.1.1 In Box
7.5.1.2 Scan
7.5.1.3 Email
7.5.1.4 Fax
7.5.1.5 Report
7.5.2 View
7.5.2.1 PDF
7.5.2.2 Image Format
7.5.2.3 XML
7.5.2.4 Html
7.5.3 Print
7.5.3.1 Reference Manual
7.5.3.1.1 Program Guides
CoSystem
CoStart and CoReStart
LoanMgr
Default Data Files
CO Model
Zips
Lists
CoFemail
CoFaxServer
CoEmailNotify
COFaxReceiver
CoIExplorer
COTaskMgr
COBusMgr
CONetServer
Inquiry Server
COeQCReport
7.5.3.1.2 Data Dictionary
7.5.3.1.3 Procedure Guides
7.5.3.1.4 Process Guide
Initial setup
User Setup
Inputting Data
Contact Data
Entity File Data
Loan File Data
Systems
Internal Messaging
Send Loan Message
Send General Message
Reading Messages
Replying to messages
Email Notifications
Letter Generator
In Coming Communications
Out Going Communications
Project Management
Report Generation
Revenue Process
Commission Process
Expense Process
Security
Data Query and Tagging
Data Merging and Templates
Email Servers and Collectors
Document Scanning
Image Editing and Storage
PDF File Creation and editing
Message Viewing
Communication
Education and Training
7.5.3.1.5 Reports
Management
Weekly Management Summary
Weekly Pipeline Report
Summary Loans by Originator
Weekly Funding Reports
Loan Closing Worksheet
Loan Funding And Sale Worksheet
Staff Reports
Weekly Pipleline Report
Weekly New Application Report
Weekly Funding reports
7.5.3.1.6 Screenshots
Funding Worksheet
Loan Record Update
7.5.3.1.7 Loan Letters
Inquiry Letter
Welcome Letter
Pre-Qualification Letter
Loan Options Report
Loan Amortization Reports
Pre-Approval Letter
Custom Form Letter
Docs Needed Letter
Loan Approval Letter
Appraisal Order Letter
7.5.3.1.8 Email
New Customer Notification
New Application Notification
New Customer Attorney Notification
New Customer Realtor Notification
New Customer Referral Notification
Contact Registration Notification
7.5.4 Store
7.5.4.1 Loan Documents
7.5.4.2 Contact Documents
7.5.4.3 Lender Documneta
7.5.4.4 Company Documents
7.5.4.5 Rate Sheets
7.5.4.6 Faxes
7.5.4.7 Subtopic
7.6 Communications
7.6.1 Email
7.6.1.1 Email Editor
7.6.1.2 Email Blasting
7.6.1.2.1 Outlook
7.6.1.2.2 Directly to Email server
7.6.1.2.3 COFeMail Client
7.6.2 Fax
7.6.3 Messaging
7.6.4 Texting
7.6.5 Phone
7.7 Lead Prospecting
7.8 Contact Planning
7.9 Training Videos
8. What's New
9. What's Planned
9.1 This Version
9.2 Next Version
9.3 Future
9.4 Mortage Application Store
10. Resources
10.1 Top 10 Origination Questions Audio
10.2 Newsletters
10.2.1 Financial Wire
10.2.2 Real Estate Update
10.2.3 Agent Update
11. FAQ - Questions
11.1 Why
11.1.1 Program usability - Why does the program appear to be more difficult at first!
11.2 Why Use An Integrated Approach
11.3 Why Charter Oak Systems
11.4 Why Me!
11.5 Do We Need An IT Specialist
11.6 Are The Programs Secure
11.7 What If I Stop My Subscription
11.8 Why do documents keep displaying after I copy or scan them
12. Pricing
12.1 Mortgage Originator Business System
12.2 System Compliance Consultation
12.3 Training Programs
13. How To
13.1 Get Help As Fast As Possible
13.1.1 CTRL ALT P pop up a screen help window to post to our server.
13.2 Setup Your Email Template
13.3 Enter Application
13.4 Setup New Contact
13.5 Setup New Customer
13.6 Setup New Loan
13.7 Scan A Document To A Loan File
13.8 Email Loan Documents
13.9 Mass Email A Newsletter To Group
13.10 Record Loan Closings In Quickbooks
13.11 Run Payroll In QB And Reconcile
13.12 Monitor Business Activity.
13.13 Send An Email
13.14 Print Customer Letter
13.15 Deploy a Web Server On The Internet
13.16 Use The In Box To Capture Files
13.17 Turn Tool Tips Off
13.18 Import Contacts From MS Outlook
13.19 Keep My Database Clean
13.20 How to Run Automated Email
13.21 Manage Employees Computers
13.21.1 Watching What They Do
13.21.2 System that lets your computers talk to one another
13.21.3 Message Log Viewer
13.21.4 Store My Documents files on Servers
13.22 Avoid GFE Errors
13.23 Run Auto Email Removal Service
13.24 Create Properly Sized Image Files
13.25 Analyze Origination Fee Income
13.26 Set Up An Email Prospecting Syste
13.26.1 Requirements
13.26.1.1 Email Sender Mailbox
13.26.1.2 Email Receiver Program
13.26.1.3 Email Sending Program
13.26.1.4 Email Registration Site
13.26.1.5 Email Remove Site
14. Privacy Policy
14.1 About Privacy Policies
15. Troubleshooting
15.1 Ctrl Alt P
15.2 Ctrl Alt G
16. Software Development
16.1 SoftVelocity
16.2 Capesoft
16.3 Lansrad Software
17. Updates
17.1 Most Recent
17.1.1 Red Flags Compliance
17.1.1.1 The Law
17.1.1.2 The Process
17.1.2 Privacy Law Compliane
18. Support
19. Products
19.1 Buy Now
19.1.1 Lite
19.1.1.1 Basic Single User
19.1.1.2 Basic Office
19.1.1.3 Extra
19.1.1.4 Premium
19.1.1.5 Purchase
19.1.2 Standard
19.1.2.1 Basic Office
19.1.2.2 Extra
19.1.2.3 Premium
19.1.2.4 Purchase
19.1.3 Professional
19.1.3.1 Basic Office
19.1.3.2 Extra
19.1.3.3 Premium
19.1.3.4 Purchase
19.1.4 Enterprise
19.1.4.1 Basic Office
19.1.4.2 Extra
19.1.4.3 Premium
19.1.4.4 Purchase
19.1.5 Purchase On Line
20. Help
21. Affiliates
22. Video Learning
22.1 Email Customer Documents
23. About Us
23.1 Donald DeRespinis CPA CRMS
24. Management of a Mortgage Origination Business
About
Title
Mortgage Origination Business Model System
Subject
Business Operating system
Company
Charter Oak Systems
Author
Don DeRespinis, CPA
Version
210
Comments
The Mindjet MindManager 7 default map template.