One of the critical aspects of a successful system is its ability to become widely adopted within the business and, at the same time,  not get in the way of business.  Therefore as the program was developed I realized that I could never give an employee an excuse about not accomplishing a particular task because of the program.  The program in the beginning is an easy target for criticism and doubt particularly when a user is skeptical, which they all are.  Skepticism always arises when users are not familiar with this new system.  The real point is that CO systems attempts never to be the only way a task can be done.  This means that redundancy is built into the program because most of its functions are carried out by some other program, which users are familiar with.

More specifically is a user needs to:

Schedule a meeting they could always use Outlook

Send an e-mail they could always use Outlook.

Retrieve a fax they could always use the fax computer or the old fax machine

Get a loan document use Calyx Point

Write a Pre Qualification Letter use Word