The best way to maintain and be the keep of any
database is to watch as it is being used. That is why we are
developing our COViewLog program. This program is run by an
administrator or office manager. Its purpose is to watch the
flow of information as it's is being processed in the system.
You can view transactions as they are being
entered:
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Messages
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Contacts
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Rates
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Guidelines
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Loans
By watching the data as it's happening you can
easily gauge the level of activity going on in the business.
You can review the data and notice a pattern of activity, which
will be a sign that someone is not properly trained or they may be
experiencing difficulties.
I often would call up a user and ask them if they
need help because I noticed they were having problems in the
data. Once they realize that someone is watching they pay
more attention to the details and the information becomes more
accurate.
By reviewing the Message file you can learn a lot
about what is happening on a file at the time it happens.
In addition you can query for key words or
individual users messages to watch out for certain key
events. You can combine queries and save them for future
use.
Use the COViewLog